Member Benefits

As a member of the Customer Engagement Leadership Council, you benefit from year-round interaction with your peers from other industries and receive guidance, support, and insight and best-practice knowledge to help you achieve greater heights as a leader.

Apply to Join

How To Get Involved

There are two main ways to contribute to and personally benefit from the mission of the Customer Engagement Leadership Council and its programs. We recommend you do both!


If you are an executive in customer care, customer contact, customer experience, marketing or any related functional area, you are encouraged to apply for membership. Our membership thrives on the diversity of backgrounds, industries and locations of our members to create a rich experience for all. For this reason, executive peers from the same company but different functions are also encouraged to apply.


The Customer Service Excellence Recognition Program by Frost & Sullivan, recognizes outstanding achievements in five areas of customer service excellence. This is an annual program and nominations open in January of every year. Learn more and enter your name to be notified when the program opens for entries.