Navigate The New Era of Customer Engagement With Confidence

The Customer Engagement Leadership (CEL) Council, a Frost & Sullivan Professional Development Community, is the world's foremost member-driven, global business leadership network for senior-level executives in customer experience, marketing, and customer care. The Council enables business leaders to deepen customer engagement by focusing on the intersection of critical business and technology issues that will drive growth for themselves and their organizations. The launch of this unique Council emerged organically in 2016 after 12+ years of annual "anti-conference" intensive gatherings-The Frost & Sullivan Executive MindXchange. The desire among participants to continue the conversations year round in order to nurture the insights gained and to collaborate for faster innovation culminated in the establishment of this Council with seven founding members.

Your personal journey of executive learning and leadership development is more in your hands than ever before. To ensure you're poised to advance to your greatest capacity, to make better decisions based on real case studies and best practices, you must align yourself with the best and the brightest of your executive peers. We've done the hard work. We've identified the minds that are shaping customer engagement of today and the future. We've created a powerful platform for continuous engagement and collaboration. Now you can add your voice, help to shape the conversation and gain insights you can't get anywhere else. In this time of rapid change and disruption, your ability to make the right decisions depends heavily on how well prepared you are. Join this exclusive network of executives in customer engagement to accelerate your learning, and navigate the new era of customer engagement with confidence.

13th Annual Customer Contact, West: A Frost & Sullivan Executive MindXchange

Date: October 15 - 18, 2017 | Huntington Beach, CA

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Customer Service Excellence Recognition Program

Date: October 18, 2018 | Huntington Beach, CA

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The Frost & Sullivan Customer Engagement Leadership Council is your seat at the table beyond your annual participation in a Frost & Sullivan Executive MindXchange.

As part of the Council, you'll be a part of dozens of the most important conversations about customer engagement happening throughout the year.