The Customer Engagement Leadership Council, a Frost & Sullivan Professional Development Community, is the world's foremost member-driven, global business leadership network for senior-level executives under the customer experience, customer care and contact center umbrella. The Council helps business leaders leverage the current intersection of business, talent and technology opportunities to deliver a state-of-the-art customer experience, create value, and drive results for their organizations. The launch of this unique Council emerged organically from our International Customer Contact Executive MindXchange series, roll-up-your-sleeve kind of events fifteen years strong. It was the desire of participants to keep that collaboration - and professional development - going strong 365 days of the year, culminating in the establishment of this rapidly growing Council.
Your personal journey of executive learning and leadership development is more in your hands than ever before. To ensure you're poised to advance to your greatest capacity, to make better decisions based on real case studies and best practices, you must align yourself with the best and the brightest of your executive peers. We've done the hard work. We've identified the minds that are shaping customer engagement of today and the future. We've created a powerful platform for continuous engagement and collaboration. Now you can add your voice, help to shape the conversation and gain insights you can't get anywhere else. In this time of rapid change and disruption, your ability to make the right decisions depends heavily on how well prepared you are. Join this exclusive network of executives in customer engagement to accelerate your learning, and navigate the new era of customer engagement with confidence.
15th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange
Date: October 27 - 30, 2019 |
Growth Innovation Leadership Council: Virtual Executive Assembly on Steering External Partnerships
Date: November 20, 2019 |
Virtual Executive Assembly: Operational Efficiency and Effectiveness
Date: January 30,2020 |